Customer Experience

 #WTFthursday

Down at the docks, management again have been on the beg and borrow in an attempt to improve the ‘customer experience’ with the local museum giving them the loan of a rather splendid Great Northern Railway express passenger loco. And indeed it does make a most splendid sight, even though it will be limited to a breathtaking top speed of 13mph due to the state of the track and tight curves. 

Several of the regulars from the land of the inch high are here to witness the event, but the thoughts going through potential passengers’ heads (or ‘customers’ as well call them these days) is that they wish the improvements could been more focused on the coaches behind the engine. 

The peasantry class accommodation is still a rather ancient repurposed cattle wagon with rat infested bales of hay to sit on. And for those with cash to splash, it’s still the urine and fungus smelling 4 wheeled Victorian era carriage with upholstery so old and sticky, it could could be the carpet from The Kettle Inn over there in the distance. On the plus side, it was repainted in to British Railways passenger carriage carmine red in 1950. 

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You can help to improve the ‘customer experience’ here www.buymeacoffee.com/Nevardmedi3